UNRWA (the United Nations Relief and Works Agency for Palestine Refugees in the Near East) provides assistance, protection and advocacy for some 4.7 million registered Palestine refugees in Jordan, Lebanon, Syria and the occupied Palestinian territory, pending a solution to their plight.
UNRWA is funded almost entirely by voluntary contributions from UN member states.
UNRWA is the main provider of basic services – education, health, relief and social services – to 4.7 million registered Palestine refugees in the Middle East.
In 2007, UNRWA began a comprehensive reform programme to strengthen its management capacity, in order to provide more effective and efficient services to Palestine refugees.
This reform, known as Organisational Development, has focused on building capacity in four key areas:
human resources management
programme management
organisational processes
leadership and management
Reform in these four areas, coupled with development and implementation of the Medium Term Strategy, will result in an Agency that provides quality services and standards driven by:
excellence, results and outcomes
evidence-based planning and needs-based service delivery
decentralisation and empowerment, with a focus on delivery in the field
active participation of, and consultation with, our stakeholders
integration and coordination of planning leading to a holistic approach to service delivery
innovation and responsiveness
effective partnerships with beneficiaries and coordination with other service providers.
http://www.unrwa.org/index.php
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